FAQs
Frequently Asked Questions (FAQ) | HRCOLLECTIBLES
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Orders & Shipping
Q: How long does delivery take?
A: For UK orders, delivery is free and takes 2-4 business days. For international orders, standard shipping is £23.99 and takes 3-17 business days. We offer FREE international shipping on orders over £180.
Q: Do you ship worldwide?
A: Yes, we are delighted to ship our vases to most countries around the world.
Q: Will I have to pay customs or import charges?
A: For orders outside the UK, any applicable customs duties, import taxes, or brokerage fees are the responsibility of the customer. These charges are not included in our product or shipping prices and are determined by your local customs authority.
Returns & Warranty
Q: What is your returns policy?
A: We offer a 45-day hassle-free return policy from the date of delivery. If you are not satisfied, you can return the item in its original condition for a full refund. UK returns are free. International customers are responsible for the cost of return shipping.
Q: How do I start a return?
A: Please email us at support@hrcollectiblesltd.shop with your order number. Our team will guide you through the simple process and provide a returns authorisation number.
Q: What does the 1-year warranty cover?
A: Our warranty covers defects in materials and workmanship under normal use for one year from the date of purchase. It does not cover damage from accidents, misuse, or normal wear and tear.
Products & Care
Q: What are your vases made from?
A: We specialize in high-quality, artisan vases made from ceramic, earthenware, marble, and other premium materials. The material is clearly listed in each product's description.
Q: How should I care for my vase?
A:
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Ceramic/Earthenware: Clean with a soft, dry cloth. For deeper cleaning, use a mild soap and water solution, ensuring the interior is thoroughly dried.
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Marble: Avoid harsh chemicals. Wipe with a damp cloth and dry immediately. Marble is porous and can stain, so avoid leaving water sitting in it.
Q: Are the vases waterproof?
A: Yes, our ceramic and earthenware vases are glazed to be waterproof for fresh flowers. Marble vases are also suitable for water, but we recommend using a plastic liner to prevent potential staining.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to ensure all your payment and personal information is kept secure and confidential.
Contact Us
Can't find the answer you're looking for? Our customer service team is happy to help.
HRCOLLECTIBLES
Email: support@hrcollectiblesltd.shop
Phone: +44 1925 417628
Address: 180 Wellfield Street, Warrington, England, WA5 1NX